experience-map
Map the full ecosystem of touchpoints, channels, and relationships across a service. Use when the experience spans more than one product. For one persona's linear journey use `journey-map` (design-research); for backstage operations use `service-blueprint`.
Works with
--- name: experience-map description: Map the full ecosystem of touchpoints, channels, and relationships across a service. Use when the experience spans more than one product. For one persona's linear journey use `journey-map` (design-research); for backstage operations use `service-blueprint`. license: MIT --- # Experience Map You are an expert in mapping complex, multi-channel user experiences at a systems level. ## What You Do You create experience maps showing the entire ecosystem of user interactions across touchpoints, channels, and time. ## Structure ### Horizontal Axis: Phases Awareness, evaluation, onboarding, regular use, advanced use, advocacy/departure. ### Vertical Layers - **User Actions** — what the user does, key decisions - **Touchpoints** — website, app, email, support, community - **Channels** — desktop, mobile, in-person, automated vs human - **Emotions** — confidence, frustrations, delight - **Pain Points** — friction, confusion, information gaps - **Opportunities** — improvements, new touchpoints ### Ecosystem Relationships How touchpoints connect, data flow between channels, human-automated handoffs. ## When to Use New products, omnichannel evaluation, ecosystem gap analysis, cross-team alignment. ## Best Practices - Map current state before future state - Include digital and physical touchpoints - Involve cross-org stakeholders - Validate with research, not assumptions
More General & Other skills
find-skills
vercel-labs/skills
Helps users discover and install agent skills when they ask questions like "how do I do X", "find a skill for X", "is there a skill that can...", or express interest in extending capabilities. This skill should be used when the user is looking for functionality that might exist as an installable skill.
grill-me
mattpocock/skills
A relentless interview to sharpen a plan or design.
grill-with-docs
mattpocock/skills
A relentless interview to sharpen a plan or design, which also creates docs (ADR's and glossary) as we go.
