30 free prompts · all verified
Customer Support & Ops prompts
Support prompts for the actual daily queue — complaint and refund responses that de-escalate instead of templating past the problem, ticket triage and summarization, macros and tone guides, plus the operations layer above tickets: SLA tracking, agent coaching, and voice-of-customer synthesis.
Every prompt lists the exact tool and version it was tested against.
Draft a complaint reply that de-escalates before it tries to solve anythingTurns an angry customer complaint into a reply that names the specific failure, avoids the stock apology-then-defend pattern, and only proposes a resolution once the customer has been shown their complaint was actually read.ChatGPT (GPT-5.1)2026-08-08Write a refund response that states the decision in the first sentence, not the third paragraphProduces a refund reply — approved, partial, or denied — that leads with the decision and the reason, instead of burying it under policy explanation the customer has to dig through to find their answer.ChatGPT (GPT-5.1)2026-08-09Answer a technical support ticket by diagnosing before prescribing a fixBuilds a technical support reply that pins down which of several plausible causes actually matches the customer's symptoms before handing over steps, instead of dumping the standard troubleshooting checklist regardless of fit.ChatGPT (GPT-5.1)2026-08-08Build an FAQ page from your actual ticket history instead of guessing what people askTurns a batch of real support tickets into an FAQ page organized by the questions customers genuinely repeat, with answers phrased the way people actually ask, not how the product team assumes they ask.ChatGPT (GPT-5.1)2026-08-10Turn one resolved ticket into a knowledge base article without leaking the customer's specificsConverts a single resolved support ticket into a general-purpose knowledge base article, stripping the specific customer's account details while keeping the actual troubleshooting logic intact.ChatGPT (GPT-5.1)2026-08-11Write a troubleshooting guide that branches instead of forcing every reader down the same pathBuilds a branching troubleshooting guide where each step's outcome determines the next one, instead of a single linear checklist that wastes time on readers whose situation splits off early.ChatGPT (GPT-5.1)2026-08-09Classify a batch of tickets against your actual taxonomy, not a plausible-sounding invented oneSorts a batch of raw support tickets into your existing category taxonomy, flagging anything that doesn't fit cleanly instead of forcing every ticket into the nearest label.ChatGPT (GPT-5.1)2026-08-12Score ticket priority with visible reasoning instead of a black-box urgent/not-urgent labelAssigns a priority level to each ticket in a queue along with the specific factors that drove the score, so an agent can quickly sanity-check the ranking instead of trusting an unexplained label.ChatGPT (GPT-5.1)2026-08-13Summarize a long ticket thread for handoff without losing the one detail that mattersCondenses a long, messy support ticket thread into a short handoff summary built around what the next agent actually needs to act, instead of a chronological recap that makes them re-read the whole thing anyway.ChatGPT (GPT-5.1)2026-08-11Write an escalation note that gives a manager everything needed to decide in one readProduces an escalation note for a manager or specialized team that states the ask up front, what authority is needed and why, and what happens if no one acts in time — instead of a narrative the manager has to interpret.ChatGPT (GPT-5.1)2026-08-14Write a support chatbot's system prompt so it knows exactly when to stop and hand off to a humanBuilds a customer-facing chatbot system prompt with explicit knowledge boundaries, refusal behavior, and a handoff trigger — written for the adversarial and confused first messages a real chatbot actually receives, not a polite demo conversation.ChatGPT (GPT-5.1)2026-08-10Build a support tone guide from your team's actual best replies, not abstract adjectivesReverse-engineers a concrete, checkable tone guide from a handful of your team's genuinely strong replies, so new agents get rules they can apply, not vague words like 'friendly' and 'professional' that mean something different to everyone.ChatGPT (GPT-5.1)2026-08-12Write a support macro with real variable slots instead of one so generic it needs rewriting every timeBuilds a reusable support macro for a recurring situation with explicit variable slots and conditional branches, so agents can actually use it as-is for the common case rather than rewriting most of it every time.ChatGPT (GPT-5.1)2026-08-13Analyze a batch of customer feedback for the specific theme buried inside it, not just an average sentiment scorePulls the actual recurring, specific complaints and praise out of a batch of open-text feedback, distinguishing a genuine pattern from a handful of loud one-off comments.ChatGPT (GPT-5.1)2026-08-14Summarize ticket sentiment as a trajectory across the conversation, not a single flat labelAnalyzes sentiment across a ticket thread as a trajectory — where it started, what shifted it, and where it ended — instead of collapsing a whole conversation into one static positive/negative/neutral label that hides whether things got better or worse.ChatGPT (GPT-5.1)2026-08-09Turn a spike in similar tickets into a root cause writeup someone can actually act onTakes a cluster of tickets that look like the same complaint and produces a structured root cause analysis that separates the symptom customers report from the actual upstream cause, so the fix targets the right layer instead of the loudest one.ChatGPT (GPT-5.1)2026-08-08Draft the customer-facing apology and the internal postmortem for a missed SLA in one pass without mixing the two audiences upProduces a customer-facing SLA breach notice and a separate internal incident note from the same facts, so the external message stays accountable without over-explaining, and the internal note stays honest without becoming a legal liability if it leaked.ChatGPT (GPT-5.1)2026-08-08Build a service recovery plan for a high-value account after a failure that isn't just a bigger apologyProduces a service recovery plan scoped to what actually broke trust for this specific account, distinguishing a genuine structural fix from a goodwill gesture, so a valuable relationship doesn't get patched with a discount that doesn't address why it broke.ChatGPT (GPT-5.1)2026-08-09Build an onboarding support plan around where this specific type of customer actually drops off, not a generic welcome sequenceProduces a phased onboarding support plan that targets a known drop-off point for this customer segment, with a clear definition of what counts as onboarded, instead of a generic checklist that treats every new customer the same.ChatGPT (GPT-5.1)2026-08-09Respond to a cancellation request with one genuine retention attempt that doesn't read as a script fighting to keep themWrites a single cancellation-response message that addresses the actual stated reason for leaving, offers only what you're authorized to offer, and lets them go cleanly if the real reason isn't fixable — instead of a generic retention script.ChatGPT (GPT-5.1)2026-08-10Triage a raw feature request into a decision-ready writeup instead of a wishlist entry nobody follows up onTurns a customer's raw feature request into a structured triage note that separates the customer's actual underlying need from their proposed solution, checks it against similar past requests, and states what decision is actually needed next.ChatGPT (GPT-5.1)2026-08-10Escalate a customer bug report to engineering in the shape they can actually act on, without support's guesses passed off as findingsConverts a messy customer bug report into a clean escalation for engineering that clearly separates what's confirmed from what's assumed, so engineering doesn't waste a cycle chasing a guess dressed up as a fact.ChatGPT (GPT-5.1)2026-08-11Score a support ticket transcript against your actual QA rubric instead of a generic politeness checklistRuns a real ticket transcript through your team's specific QA criteria and produces a scorecard that credits what actually helped the customer, not just tone, so QA feedback targets outcomes rather than surface politeness.ChatGPT (GPT-5.1)2026-08-11Write a coaching note from one transcript moment that an agent will actually act on, not a list of everything they did wrongFocuses coaching feedback on one specific moment in a transcript, connects it to prior feedback so patterns are visible, and gives a concrete alternative line, instead of an exhaustive critique that overwhelms rather than improves.ChatGPT (GPT-5.1)2026-08-12Turn ad hoc handling of a recurring issue into an SOP agents will actually follow instead of ignoreDocuments how a recurring support issue should be handled as a real standard operating procedure, built from how it's actually being handled today and where that breaks down, rather than an idealized process nobody currently follows.ChatGPT (GPT-5.1)2026-08-12Log a support call into the CRM in the exact fields your team actually uses, without adding editorial the next agent will trust as factTurns raw call notes or a transcript into a CRM-ready call summary formatted to your actual field structure, with next steps assigned to a named owner and sensitive details handled per your policy.ChatGPT (GPT-5.1)2026-08-13Pull real themes out of a batch of customer feedback instead of a bucket of restated complaintsGroups raw customer feedback into themes defined by what would actually change a decision, checked against your existing taxonomy, so the report answers a real business question instead of producing a generic word cloud in prose form.ChatGPT (GPT-5.1)2026-08-13Write up a customer health assessment for a renewal decision that states its uncertainty instead of a false-precise scoreTurns raw account signals into a plain-language health writeup for a renewal-risk conversation, distinguishing signals that actually predict churn from ones that just correlate with normal account activity, and stating explicitly how confident the assessment really is.ChatGPT (GPT-5.1)2026-08-14Write the narrative behind this week's support metrics instead of restating the numbers back in sentence formTurns a raw metrics pull into a short weekly review narrative that explains what actually moved and why, checked against known confounders, so the writeup drives a real decision instead of narrating a dashboard.ChatGPT (GPT-5.1)2026-08-14Plan a help center article around the exact question people are actually stuck on, not a rewrite of the feature's documentationProduces a help center article plan built from a real cluster of support tickets, scoped to the specific confusion customers hit, checked against existing articles so it doesn't duplicate or contradict what's already published.ChatGPT (GPT-5.1)2026-08-14
