fusion-help-api

---
name: fusion-help-api
description: Guides developers and admins through direct interaction with the Fusion Help REST API — reading articles, FAQs, release notes, searching content, and managing help documentation programmatically. USE FOR: fetch help articles from API, integrate help content in app, search help content, manage help documentation via API, automate help content, build help tooling. DO NOT USE FOR: using the fhelp CLI tool (use fusion-help-docs skill), modifying Fusion.Services.Help backend code, or non-help-API tasks.
license: MIT
---

# Fusion Help API

Use when a developer or admin needs to interact directly with the Fusion Help REST API — reading help content, building custom tooling, or automating content management.

## When to use

- Display help articles, FAQs, or release notes inside a Fusion app
- Build custom CLI or automation to manage help content
- Programmatically create, update, or delete help documentation
- Search or suggest help content from an application
- Understand Help API endpoints, authentication, or data models
- Read help content for another system

## When not to use

- Using `fhelp` CLI to sync markdown docs → use `fusion-help-docs`
- Modifying Fusion.Services.Help backend service code
- General REST API questions unrelated to Help

## Required inputs

| Input | Required | Description |
|-------|----------|-------------|
| **Use case** | Yes | Reading content, managing content, or searching |
| **App key** | For scoped queries | The Fusion app key to read/manage help for |
| **Target environment** | Yes | `ci`, `fqa`, `tr`, or `fprd` |
| **Auth context** | Yes | User token (interactive) or service principal (automation) |

## Instructions

### 1. Discover the Help API base URL

Resolve URL dynamically or use known patterns:

| Environment | Base URL |
|-------------|----------|
| `ci` | `https://help.ci.api.fusion-dev.net` |
| `fqa` | `https://help.fqa.api.fusion-dev.net` |
| `fprd` | `https://help.api.fusion.equinor.com` |

**Dynamic discovery** (recommended for production tooling):

```
GET https://discovery.fusion.equinor.com/service-registry/environments/{env}/services
```

Look for the service with `key: "help"` in the response. Use the `uri` field as the base URL.

### 2. Authentication

All endpoints require a valid Azure AD bearer token. Token audiences and code samples for frontend, backend, and CLI are in [references/authentication.md](references/authentication.md).

Quick reference — token audiences:

| Environment | Resource ID (audience) |
|-------------|----------------------|
| `ci`, `fqa`, `tr` | `5a842df8-3238-415d-b168-9f16a6a6031b/.default` |
| `fprd` | `97978493-9777-4d48-b38a-67b0b9cd88d2/.default` |

### 3. Authorization levels

| Action | Who can do it |
|--------|---------------|
| **Read** articles, FAQs, release notes, search | Any authenticated Fusion user |
| **Create / Update / Delete** articles, FAQs, release notes | App admin, trusted app, or `Fusion.Help.FullControl` |
| **Upload assets** (images) | App admin, trusted app, or `Fusion.Help.FullControl` |
| **View changelog** (global) | `Fusion.Help.FullControl` only |
| **View changelog** (per app) | App admin or `Fusion.Help.FullControl` |

### 4. Call the API

Endpoints are versioned — include `?api-version=1.0`. Resources: **Articles**, **FAQs**, **Release Notes**, **Assets**, **Search/Suggest**, **Changelog**.

For full CRUD details, request/response bodies, OData filters, and validation rules see [references/api-endpoints.md](references/api-endpoints.md).

For compact endpoint matrix and OData cheat sheet see [references/api-quick-reference.md](references/api-quick-reference.md).

For response model schemas see [references/response-models.md](references/response-models.md).

### 5. Integration patterns

Ready-to-use code samples (React component, release notes banner, FAQ search, C# backend automation, Python scripting) are in [references/integration-patterns.md](references/integration-patterns.md).

## Expected output

- Working code to authenticate and call the Help API
- Correct endpoint URLs and query parameters for the use case
- Understanding of response models and OData query options
- For admin use cases: correct request bodies for create/update/delete
- For integration patterns: sample code in the relevant language/framework

## Safety & constraints

- Read-only endpoints are safe for any authenticated user — no admin permissions needed
- Write operations require app admin, trusted application, or `Fusion.Help.FullControl`
- Deleted articles/FAQs/release notes are **soft-deleted** — slugs cannot be reused
- `sourceSystem` tracks which tool created a record — mixing source systems for the same slug causes `fhelp` CLI to refuse updates (unless `--no-validation` is used)
- Always test against `ci` before targeting `fprd`
- Never hardcode bearer tokens — use `DefaultAzureCredential` or equivalent
- Image uploads must be PNG; API processes them into WebP for serving